Technical Support Services

Assistenza Tecnica Completa e Formazione Specializzata

Our team consists of highly specialized technicians that offer our clients comprehensive, all-round support for the instruments we provide. To ensure a complete service, our support is involved at every step of the instrument supply process—from demonstrations at the client’s site or our facility, to installation and maintenance, as well as training.

Where needed, we even develop new methodologies, working closely with our clients.

Alfatech - Advanced Lab Solutions

Equally important is the sector that addresses Medicinal Chemistry and organic synthesis more generally. In this market segment we are able to offer products and instruments for the synthesis, purification, and concentration of synthetic products.

We provide annual preventive maintenance and repairs when needed. These services are available as one-off call-outs or through flexible contracts, customized to suit our clients’ needs.

When installing a new instrument, our technicians go beyond setup, providing full support to train the lab staff who will be using it. We also offer ongoing training, with options for refresher courses at our facility or in partnership with suppliers.

Lastly, our product specialists, with their specific technical training, can also support the development of new methods for clients installing a new instrument. They help refine an existing method to adapt it to the latest equipment or create entirely new methods when no prior reference is available.

Alfatech - Advanced Lab Solutions

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